Consumer

There is no doubt about it; the cost of being a motorist in the UK is continues to rise at a frightening and disproportionate rate.  Not only are car insurance premiums set to rise by £75 per annum for millions of drivers this year, for example, but the cost of fuel is also continuing to soar as part of sustained inflation. This creates huge financial challenges for those who are looking to buy and operate cars, forcing many to seek...

The Financial Conduct Authority (FCA) recently proposed new guidelines to assist UK customers facing persistent credit card debt problems. According to the MS 14/6 credit card market study, the UK has some 30 million + credit card holders. The findings of that study indicate that some 650,000 credit card holders are in persistent debt. That indicates they are plagued by 3 years’ worth of ongoing debt. Additionally, some 750,000 credit card holders only make the minimum credit card repayments. To...

At the end of 2016, Vodafone was hit by a £4.6 million fine after being found guilty of failing its pay as you go customers and failing to ensure its customer service staff were trained to properly handle user complaints or settle disputes. Since 2010 Vodafone has been criticised for their awful customer service. In fact, figures from Ofcom, the industry watchdog, showed that in 2016 Vodafone retained its reputation as Britain’s worst mobile phone operator for customer service for...